Coronavirus: travel insurance policies not paying out in a crisis

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Insurers using small print to wriggle out of covering customers who thought they were safe

Insurers and warranty providers appear to be rewriting their terms and conditions to avoid payouts during the coronavirus pandemic. RP of London accepted an invitation from her online travel agent to buy cancellation protection when she booked a hotel room last December. The cover, provided by RoomerFlex, promises an 80% refund for cancellations “for any reason, no questions asked” which was a relief when Covid-19 put paid to RP’s trip next month.

The part about no questions is true. RoomerFlex has decided to void all claims, regardless of the cause, due to “unprecedented” circumstances. Pandemics are, it seems, a reason the small print forgot to mention. Since RoomerFlex works in partnership with a number of travel booking platforms, a large number of customers are finding that the only refund they will get is their £8 premium – which RoomerFlex says will take up to 150 days to process.

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from The Guardian https://ift.tt/39BDEwN

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