No support from Dell over GP's IT crisis in Covid-19 pandemic

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Surgery’s computer system fails and PC maker fails to live up to vow of repair within 48 hours

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    • I am a GP. I replaced our practice’s Dell computer last August with a system that cost just under £3,000 and included a support plan promising a repair within 48 hours. In November it failed one morning to start then became sluggish for no reason Dell could find.

    On 2 March it again failed with very disruptive consequences for a surgery working round the clock to cope with the pandemic. Dell told us a new motherboard had to be ordered from China, a country then in lockdown. My request for a temporary computer was refused and we had to revert to a manual system. I had to work 21-hour days to keep up.

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    from The Guardian https://ift.tt/2W5wPP6

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